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Implementation

Fully Integrated Systems, Aboard and Ashore

Implementation

ITsynch offers a structured, end-to-end rollout, from project planning and implementation with hypercare support to ongoing optimization, driven by user feedback.

Implementation Timeline

A structured, end-to-end rollout process designed to ensure successful deployment and user adoption.

01
Start Date
Project Kickoff & Planning

Assign project managers from both ITsynch and client side, define project scope and deliverables.

  • Establish governance and communication plan
  • Set project cadence and milestones
  • Define success criteria and deliverables
02
Month 1
Process Refinement

Analyze current processes, identify improvements, and document workflows to guide system configuration.

  • Current state analysis and gap identification
  • Future state workflow design
  • Process documentation and approval
03
Month 2
Configuration & Testing

Configure the system based on documented requirements and perform functional and integration testing.

  • System configuration and customization
  • Integration testing with existing systems
  • Data migration and validation
04
Month 3
User Training

Deliver comprehensive training and conduct user acceptance testing to confirm readiness for go-live.

  • Role-based training programs
  • User acceptance testing (UAT)
  • Training documentation and materials
05
Month 4
Go-Live & Support

System go-live with hypercare support to address early issues and ensure system stability.

  • Production deployment and cutover
  • 24/7 hypercare support for first weeks
  • Issue resolution and system stabilization
06
Ongoing
Ongoing Support & Continuous Improvements

Transition into ongoing support with regular maintenance, performance monitoring, and enhancements.

  • Regular maintenance and updates
  • Performance monitoring and optimization
  • Enhancement requests and development

Professional Services Support

ITsynch provides professional services support across four primary services.

01
Application Enhancement

ITsynch customizes its software with client-requested features and improvements, helping cruise operators streamline operations to fit their needs.

02
On-Ship Training & SMEs

ITsynch provides expert-led training and onboard support to boost software adoption and operational efficiency for cruise teams.

03
Module Customization

ITsynch customizes software to match each customer’s workflows, reporting, and integration needs, ensuring long-term support.

04
Tier III Help Desk

ITsynch’s Tier III Help Desk handles complex issues with advanced troubleshooting to ensure stability and reduce downtime.